A Strong Voice for Croydon Central - Gavin Barwell MP
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14/05/2010 09:37:00

I am currently looking to recruit full or part-time caseworkers to work in the office I will be opening in the constituency. A job description based on a template provided by The Independent Parliamentary Standards Authority is below. If you are interested, please email a CV and covering letter setting out what qualities you would bring to the job to gavin.barwell.mp@parliament.uk by close of play on Friday 21st May.

Key task

• Provide advice and support to constituents on a variety of issues through liaison with the MP, Government agencies, the voluntary sector and others to resolve matters.

Key Responsibilities

• Attend surgeries and other meetings to assist the MP in dealing with constituents’ issues.

• Deal with daily queries from members of the public by phone, email, letter or in person.

• Gather relevant information from constituents.

• Take the appropriate initial action to resolve or escalate their concerns or enquiries.

• Manage progress of casework, ensuring all cases are updated with any actions taken and outstanding queries are followed up.

• Draft responses to constituents on behalf of the Member.

• Maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.

• Ensure cases are dealt with in a sensitive and confidential manner.

• Analyse patterns of enquiries and produce reports.

• Ensure records of contact with constituents are kept with details of each case, adhering to the Data Protection Act principles and respecting the confidentiality of data at all times.

• Undertake general administrative/secretarial tasks.

• Assist with the work of other colleagues as required.

• Competent use of IT including casework management systems, Microsoft Office package, email and internet to support the above.

• Any other duties related to the post and appropriate to the pay band as directed and agreed by the MP.

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Gavin Barwell, House of Commons, SW1A 1AA, Tel  020 8660 0491      © Gavin Barwell  2017       Promoted by Ian Parker on behalf of Gavin Barwell, both at 36 Brighton Road, Purley, CR8 2LG