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Encouraging news re parcel collection office
10/03/2015 18:31:00

Many thanks to thousands of people who signed my petition to try to convince the Royal Mail to move the parcel collection office from Factory Lane to a more accessible location, ideally in the town centre.

I met with Royal Mail on 26th February to hand over the petition and hear their response and I’m pleased to report that they recognise there is a problem. Now that they are a private company, they are operating in a competitive market and are conscious of the fact that a number of their competitors offer a town centre collection point if you are not in when they try to deliver a parcel. They’ve also had quite a few complaints from customers and the petition has revealed just how many people are frustrated by the current arrangements. They are conducting a review to identify potential solutions - I’ll let you know the outcome as soon as I hear it.

In the meantime, they asked me to pass on the existing options available if you are not in when they try to deliver a parcel. They are:

- re-delivery free of charge on a weekday or Saturday of your choice;

- re-delivery free of charge to a different address within the same postcode area eg your workplace; or

- re-delivery to a neighbour.

Once again, thanks to those who signed the petition. I think this is a good example of how working together we can get those who provide key services to listen to our views.

Comment on this blog

 

Readers' Comments

On 17/03/2015 00:01:00 Grahame wrote:
Royal Mail's response is not satisfactory. I know that it is now (mostly) a private company but it is required to provide a public service. It is not doing this. We- the the taxpayers- are still paying for it.

Why is it still called Royal Mail?

 
 

 

 

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Gavin Barwell, House of Commons, SW1A 1AA, Tel  020 8660 0491      © Gavin Barwell  2017       Promoted by Ian Parker on behalf of Gavin Barwell, both at 36 Brighton Road, Purley, CR8 2LG