Many thanks to thousands of people who signed my petition to try to convince the Royal Mail to move the parcel collection office from Factory Lane to a more accessible location, ideally in the town centre.
I met with Royal Mail on 26th February to hand over the petition and hear their response and I’m pleased to report that they recognise there is a problem. Now that they are a private company, they are operating in a competitive market and are conscious of the fact that a number of their competitors offer a town centre collection point if you are not in when they try to deliver a parcel. They’ve also had quite a few complaints from customers and the petition has revealed just how many people are frustrated by the current arrangements. They are conducting a review to identify potential solutions - I’ll let you know the outcome as soon as I hear it.
In the meantime, they asked me to pass on the existing options available if you are not in when they try to deliver a parcel. They are:
- re-delivery free of charge on a weekday or Saturday of your choice;
- re-delivery free of charge to a different address within the same postcode area eg your workplace; or
- re-delivery to a neighbour.
Once again, thanks to those who signed the petition. I think this is a good example of how working together we can get those who provide key services to listen to our views.